Reservation Policies and Terms
Confirmation E-mail Required
Important Note – Please carefully read the Confirmation email that you receive after your booking is confirmed. It contains important information regarding your stay; please familiarize yourself with all details and information, prior to making the trip to Wilbur. If you do not receive a confirmation e-mail, please e-mail us at email@example.com.
If you have not yet received a confirmation email, your reservation is not confirmed.
Check-In and Check-Out Times:
Check-In is between 3:00 PM and 9:00 PM
Check Out is at 11:00 AM
Guests arriving after the office is closed will be provided with paperwork and directions to their accommodation. The late arrival station is just outside the office in the Hotel Veranda. It is strongly recommended (especially for first-time visitors) to arrive during the Check-In time window. Late arrivals should plan to visit the Front Office at 10:00 AM the following morning.
For early arrival and check-in the following fees apply:
Weekday Early Arrivals: $9.00+tax per each hour before 3:00 pm
Weekend/Holiday Early Arrivals: $10.00+tax per each hour before 3:00 pm
11:00 AM Check-out time on the date of departure for all guest accommodations.
2:00 PM Remove food from any kitchen storage spaces
5:00 PM Day Use and Overnight guests may enjoy the use of our facilities until 5:00PM on
day of departure
Guests staying staying past their 5:00 PM departure time will be charged the overnight rate.
Teens 13+ are welcome to enjoy full use of our facilities with the same privileges as adults. We respectfully request for parents to assist in ensuring teens practice modest and respectful behavior in the clothing-optional bathing area and in general, behave in a manner appropriate for the Health Sanctuary. Parents are responsible for any loss/damage to Wilbur property.
Pets are not permitted on the premises, nor may they be tied up or left in a vehicle at any time. Only licensed service animals trained for a specific disability/condition are allowed at Wilbur (no emotional support animals, no pets, no companion animals.)
Guests who bring unauthorized pets/support/companion animals to Wilbur may be asked to leave premises immediately.
There is no penalty for cancellations more than 3 days prior to check-in. If cancelled within 3 days, 50% of the total reservation cost will be charged. No-shows will be charged 100% of the total cost.
On Guest Chef Weekends or for Special Events or Workshops, there is no penalty for cancellations more than 7 days prior to check-in. If canceled within 7 days, we will charge 100% of the total reservation cost which includes food and beverage charges. No-shows will be charged 100% of the total cost.
There is no penalty for massage cancellations made at least 24 hours prior to the massage appointment date. If a massage appointment is cancelled or rescheduled within the 24 hour cancellation period, the full amount of the original massage appointment will be charged to the credit card on the reservation.
Taxes and Fees
All reservations are subject to 11% sales tax and licensing fees.
At Wilbur we live with extreme wildfire risk. Smoking is ONLY allowed in the designated smoking area in the Ramada. Smoking, candles, lit herbs, cook stoves, incense and fire of any kind is strictly prohibited in guest rooms and all other locations. A cleaning and maintenance fee of $200 will be charged if any evidence of smoking or prohibited activity is detected. Thank you for your understanding on this important policy.
During Guest Chef Weekends, a food and beverage charge of $195 – $225 per person will be applied in addition to the overnight accommodation rate.
There is a 2 night minimum for overnight reservations in order to minimize housekeeping risk of Covid-19. Selected one-night stays may be available within 48 hours of check-in.
Impossibility of Performance:
It is agreed that Wilbur Hot Springs regrets that it cannot make exceptions to the reservation and cancellation policy for any reason, except in the event of natural disasters or by order of government authorities.